What Is Field Service Lightning

The field service lightning mobile app by salesforce is a brand new way to bring the full power of field service management to your mobile workforce.

What is field service lightning.

From installations and repairs to professional services and regular maintenance many organizations send agents into the field. With the use of dynamic rules on how engineers are selected and the use of the area map is very helpful and it takes away the guessing of hoping we are selecting the correct personnel. Field service comes with a link to the managed package. Learn about field service and set service territories.

Configure territories and set operating hours 30 mins. Tags 1 hr 15 mins. Using salesforce a field agent can update the job. The managed package provides a customizable schedule real time map and dispatcher console so you can get the right tech to the right job at the right time.

Built to be offline first field service lightning presents information in a clean and easy to use user interface and arms your workforce with the latest. Being on time and prepared is the main purpose of lightning. Our field service mobile app enables teams to always be connected with access to the info they need to complete work seamlessly. Third party programming like servicemax was used to fill that particular gap.

Field service lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites. It is an onsite job management platform with real time collaboration capabilities. Although you can use the salesforce app to connect with your mobile workforce on their phones the. View all docs.

Get started with field service 15 mins. Good thing is a lot of features are commonly available across the dispatcher console and fsl mobile app there s a period to the expenditure. Optimize your workforce and improve field service management with salesforce s intelligent field service solution formerly field service lightning. No more cat herding for you.

Until its discharge salesforce had no application to relay client record data straightforwardly to service teams in the field. Field service lightning fsl is salesforce s field service solution. Improve first visit resolution by arming employees with this best in class mobile solution. Enable field service and create service resources 30 mins.